Rethought fines and fees for library equipment borrowing.
Job: Public Services Technology Coordinator at Brandeis University
From September 2016 to January 2020, I served as the Public Services Technology Coordinator at Brandeis University’s Brandeis Library. I was tasked with leading the technology borrowing program, co-managing 40+ front desk staff, and managing content for the library’s website.
Online Service Desk and Suite
I played a role in the selection and implementation of a multi-faceted online service desk and user support system