Background
Forms are a major way internal and external stakeholders communicate with the communications team. Before this project, customer-facing forms were largely non-existent.
My Role
Evaluated where forms should live, assessed platforms for managing forms and collecting their data, and worked out the field structure each form needed.
Outcome
A consolidated set of new and updated public-facing forms, moved out of email streams and organized under a clear structure for the communications team to manage going forward.